General Refund & Exchange Policy

Any physical product that you receive that arrives damaged or is incorrect (not the item you ordered) may be returned for store credit within 14 days of delivery.

Your store credit will be equal to what you paid for the product regardless of the price stated on the website. Shipping costs are not refundable; however, we will cover the cost of shipping the new item to you.

Pre-recorded Digital Products, which are delivered immediately upon completion of purchase, and live virtual events are non-refundable and non-exchangeable. However, we want to be sure that you can access your product/event, so please let us know if you have trouble downloading the product or opening the product/event link. 

In-person event tickets are non-refundable but may be transferred to another party. You must submit a support ticket at least 24 hours before the event to notify us of the change for us to honor the request.

Coaching programs, consulting services, and online courses are governed by the terms detailed in your client agreement.

*Certain products, programs, and services may have a different refund and exchange policy than what is stated here. If that is the case, it will be stated on the sales page, on your receipt, and in your client agreement (if there is one).*